Making a purchase: Payments are processed by Paypal, however you do not need to have a Paypal account to purchase a print from the website. My Paypal Business service accepts Visa and Mastercard.
Important: You need to include your e-mail address so that I can acknowledge your order and also as a point of contact.
Credit card security: I am using the Business facility within Paypal to process your payment. They will only retain your details for the duration of completing your transaction.
Price: The price you pay will be that displayed on the item. Postage and packing is included, unless stated otherwise. If you have requested a bespoke size print or are purchasing an original painting, I will contact you to inform you of the price of the item, together with any additional charges.
Delivery Schedule: I will process and dispatch your order as soon as possible and UK orders should normally be received within 5-7 days after payment. Timescales for EU and International postage will vary. If I am away filming and your order is going to be slightly delayed, I will inform you by email giving details of the anticipated date of despatch. Under these circumstances, if the delivery date is not suitable, then you can cancel your order if you wish.
Returns Policy: In the event of an item arriving damaged, contact me at firstname.lastname@example.org and I will arrange for a replacement. Returns will be accepted if you notify me within 7 days of receiving of your print. The item must be returned in perfect condition and in its original packaging. Please note that the buyer pays the return postage. I will refund the cost of the print, but not any postage charges, once I recieve the item back.
Guarantee: Your satisfaction with my work is of great importance to me, therefore if there are any problems at all, please contact me at email@example.com. Wherever possible any complaint will be handled straight away.